NARPM Annual Convention & Trade Show
October 16-19, 2023
#narpm2023
October 16-19, 2023
#narpm2023
2023-10-16 8:00:00
Tuesday, Oct 17
Grand Ballroom M4 Level North Tower
9:00 – 10:15 am
Speaker: Marcus Taylor
Description: Be empowered, fully engaged and captivated. Feel inspired and rejuvenated. Rediscover deeper meaning in their role. Gain the clarity and confidence to keep going. Laugh out loud.
Tuesday, Oct 17
Grand Ballroom M4 Level North Tower
10:45 – 11:35 am
Track: Property Manager
Speakers: Peter Hernandez (Facilitator), Nicolle Crim, Karen Jordan, Brad Randall
Description: YOU COME FIRST – Healthy Property Managers Healthy Businesses
Property management is very challenging and ever-changing, which requires every property manager professional to be in the best health possible both mentally and physically.
We will highlight the challenges that come with this profession and how that sometimes puts our health last.
Our motto – Eat Right, Play Hard, Live Life.
We are hoping to help professionals understand that you cannot run a successful business if you are not healthy.
This presentation highlights the importance of taking good care of your health from both a mental and physical perspective and will also help give everyone the tools needed to get started or continue to put themselves first.
Tuesday, Oct 17
Dogwood AB M1 Level North Tower
10:45 – 11:35 am
Track: Broker/Owner
Speaker: Nick Scarabosio
Description: Most companies die from indigestion NOT starvation, so how do you grow and do it sustainably! Discover how to leverage People, Strategy, Execution, and Cash—four pillars for sustainable growth to avoid the chaos and maximize your company’s potential and gain market share!
Tuesday, Oct 17
Cottonwood M1 Level North Tower
10:45 – 11:35 am
Track: Support Staff
Speaker: Janet Barrett
Description: Today Janet is going to help you learn what an Emotional Sherpa is and how you can proactively stop being one in order to become truly resilient!
Tuesday, Oct 17
Grand Ballroom M4 Level North Tower
2:30 – 3:20 pm
Track: Property Manager
Speakers: Facilitator: Gail Phillips, CAE, NARPM CEO; Melissa Sharone, MPM® RMP®; NARPM President Elect, Eric Wetherington, MPM® RMP®; NARPM Past President, Kellie Tollifson, MPM® RMP®; NARPM Past President, Steve Pardon, MPM® RMP®, NARPM Regional Vice President – PM
Description: : What does it take to be a leader? Learn from a panel of NARPM current and past leaders, as they share their leadership journey and tales on what made them become part of the team to make NARPM strong. They will also discuss with attendees how their business/career benefited by becoming a leader. The panel will also share why they think you should be involved and become a leader.
Tuesday, Oct 17
Dogwood AB M1 Level North Tower
2:30 – 3:20 pm
Track: Broker/Owner
Speaker: Mitch Deminski
Description: In the session “Burnout: How to keep your team balanced”, Mitch shares real-life examples and practical advice for team leaders looking to keep their team engaged and wanting to show up every day. From Identifying burnout (by sharing an article from Mayo clinic), to incorporating little fun things to do in the office so everyone is rowing in the same direction, Mitch suggests a variety of tactics for promoting team morale and reducing burnout. For example, giving employees little perks for their hard work goes a long way. Overall, the session provides valuable insights into maintaining a balanced and engaged team and leaves attendees with practical strategies to apply to their own workplaces.
Tuesday, Oct 17
Cottonwood M1 Level North Tower
2:30 – 3:20 pm
Track: Support Staff
Speaker: Drea Hespen
Description: Experience a comprehensive, hands-on journey into the world of social media branding and content creation at the 35th Annual NARPM® Convention. In this interactive workshop, “Brand Amplification: Crafting Content and Commanding Your Online Presence,” Drea Hespen, owner of Respect The Brand, shares the game-changing strategies she has used to grow numerous businesses.
In the first half of the session, we’ll demystify personal branding, helping you understand how to make a lasting impression online and turn your social media profiles into brand-building powerhouses. We’ll discuss how you can showcase your unique strengths, values, and personality to cultivate a loyal and engaged following.
In the second half, we’ll dive into content creation, where you’ll learn how to produce resonant and evergreen content. You’ll be part of an engaging content crafting exercise where we’ll produce a week’s worth of captivating posts designed to engage, enlighten, and convert your followers into fans.
Through this blend of personal branding and content mastery, you’ll leave with the knowledge, strategies, and content you need to amplify your brand and drive business success through social media.
Note: Please bring a cell phone device for the interactive content creation exercises.
Tuesday, Oct 17
Grand Ballroom M4 Level North Tower
3:35 – 4:35 pm
Track: General Session
Speaker: Chuck Hattemer
Description: Chuck delves into the latest market trends and shifts in the property management industry, and provides insights on how to create a strategic plan to stay ahead of these changes. He will discuss the impact of technology, changes in tenant behavior, and the growing demand for sustainability and how it will affect the industry in the coming years. Attendees will receive practical examples of how to navigate future challenges in a rapidly changing market, and strategies to apply to their own businesses.
Chuck will also provide tips on adapting to the evolving needs of tenants and how to stay competitive in the evolving landscape. The session will emphasize the importance of being proactive in addressing these challenges rather than being reactive, and how a forward-looking perspective can help property management companies thrive in the years to come. By attending this session, attendees will gain a better understanding of the current state of the industry, practical strategies for success, and a roadmap for navigating the changes that lie ahead.
Wednesday, Oct 18
Grand Ballroom M4 Level North Tower
9:00 – 10:15 am
Track: Keynote Session
Speakers: Monica Gilroy, Esquire and Robert M. Locke RMP®, MPM®
Description: This presentation is specifically designed to familiarize the attendees with strategies designed to protect themselves from litigation in the property management space. Using case studies (of specific lawsuits) and lists of things lawyers tell us to do students will be better prepared to protect (and defend) themselves from the hazards of managing rental properties. Bullet Proofing Your Company is the conversation.
Wednesday, Oct 18
Grand Ballroom M4 Level North Tower
11:00 am – 12:15 pm
Track: Keynote Session
Speaker: Alex Sheen
Description: We live in a society that often does not respect the importance of a promise. It is too easy to say “I’ll get to it” or “tomorrow.” In many ways we have become numb to disappointment and broken commitments. This expectation starts to fade into our character as individuals. Alex Sheen believes that every individual has the strength to become a person of their word. As the Founder of an international social movement, Alex shares his insights and actionable ways to become better at fulfilling commitments. He inspires others to become more accountable to their promises through compelling and real-life examples from the because I said I would movement. Alex convincingly illustrates how integrity and keeping your promises are forever interwoven. He discusses how holding ourselves and each other accountable truly changes humanity for the better.
Wednesday, Oct 18
Grand Ballroom M4 Level North Tower
1:45 – 2:35 pm
Track: Property Manager
Speakers: Tony Maiella (Moderator); Robin Young; Deb Newell MPM®, RMP®; Paul Rush
Description: Based on data from our annual survey of thousands of property management professionals, industry experts will discuss leading challenges for the property management industry heading into 2024, and where opportunities exist to run your business more effectively.
Wednesday, Oct 18
Dogwood AB M1 Level North Tower
1:45 – 2:35 pm
Track: Broker Owner
Speaker: Robert Chiang
Description: Feeling overwhelmed and stuck working IN your business as an employee (not an owner)? Rob will be holding an interactive workshop where he will find the biggest obstacles holding your business back. You will then identify who you need to hire, what your true motivation is, and what technology to upgrade. Finally, you will set an action plan and commit to it.
Wednesday, Oct 18
Cottonwood M1 Level North Tower
1:45 – 2:35 pm
Track: Support Staff
Panel: Andrew Smallwood, Maranda Hunnicutt, Stacey Salyer
Wednesday, Oct 18
Grand Ballroom M4 Level North Tower
4:15 – 5:05 pm
Track: Property Manager
Speaker: Dr. Shenetta Malkia-Sapp
Description: You signed up for the job but you didn’t know there would be residents like this! Have you faced or had to deal with difficult residents?
There is a difference between problemed residents and resident problems or concerns. As the front line works of residential management it’s important all team members know the difference and be able to respond accordingly.
In this class you will gain practical tips and tools for reducing escalations when dealing with difficult residents. You will also gain the needed tools to effectively address issues with these residents. Last, but not least, you will tap in on “how to support your team members”, whose professional careers and mental health can be affected by negative experiences with problemed residents.
Wednesday, Oct 18
Dogwood AB M1 Level North Tower
4:15 – 5:05 pm
Track: Broker Owner
Speakers: Robert Gilstrap, MPM® RMP®, DD Lee, MPM® RMP®, Tiffany Rosenbaum
Description: Short-term rentals are here to stay and although it can seem daunting and a lot of work there are significant advantages and major profits to be had. 100 short term doors can easily generate the revenue of a 500-door long term rental operation. We’ll explore the ins and outs of both short and mid-term rentals and how property managers can add them into their current service offering and achieve maximum profitability.
Wednesday, Oct 18
Cottonwood M1 Level North Tower
4:15 – 5:05 pm
Track: Support Staff
Speakers: Kendall Marolda, Birgit Delazanos
Description: Scam Prevention 101
Fraud is a persistent hazard of leasing, and most property managers have experienced some type of scam. The most common rental scams involve identity fraud, counterfeit financial verification, wire fraud, illegal tenancy (“squatting”), and even property theft/damage. In addition, a new type of rental scam is called “social engineering” which involves a scammer stealing a listing from a public site and re-posting it as their own to get money.
However, thanks to new technologies, there are now effective ways to prevent or combat fraud. Property managers can learn from shared experiences.
This panel invites property managers to share their worst experiences and then tell the audience how they managed those frustrating situations. The talk concludes with a discussion of the security strategies and best practices that are currently proving effective against rental scams.
Thursday, Oct 19
Grand Ballroom M4 Level North Tower
9:00 – 10:15 am
Track: General Session
Speaker: Daniella Dillon
Description: “Turn The Light On” will be about taking you on a journey from first impressions to signing the contract and after to gain referrals and repeat business. From managers to leasing specialists, this interactive workshop is sure to “shine the light” on areas in which you may improve to set you apart from your competitor.
Thursday, Oct 19
Cottonwood AB M1 Level North Tower
11:00 – 11:50 am
Track: Staff
Speaker: Phil Owen
Thursday, Oct 19
Dogwood AB M1 Level North Tower
11:00 – 11:50 am
Track: Broker/Owner
Speakers: Kellie Tollifson, MPM® RMP® and Liz Cleyman MPM® RMP®
Thursday, Oct 19
Grand Ballroom M4 Level North Tower
11:00 – 11:50 am
Track: PM
Speaker: Marie Tepman
Description: Join Marie’s talk on how to move your property management business from invisible to irresistible using the power of marketing. Discover how to attract more property owner leads, increase online visibility, and build trust with potential clients. Learn about SEO strategies, online reputation management, the owner’s buying journey, and artificial intelligence (AI). Say goodbye to stagnant growth and hello to a thriving property management business.
Thursday, Oct 19
Grand Ballroom M4 Level North Tower
2:00 – 3:00 pm
Track: Keynote Session
Speaker: Karen McCullough
Description: Join Generational Keynote Speaker, Karen McCullough, in building a culture based on inclusivity, trust, and mutual respect, empowering every employee to bring their best selves to work and learn from those around them. Age really is just a number — but generational diversity benefits everyone! With insights, stories, and humor Karen McCullough starts the generation conversation fostering harmony and engagement.
October 21-24, 2024
Hilton Anatole
Dallas, TX
October 20-23, 2025
Loews Sapphire Falls Resort
Orlando, FL
October 18-21, 2027
Loews Arlington Hotel
Arlington, TX
The 2023 Convention is being held at the Omni Hotel at the CNN Center.
Note: NARPM does not use 3rd party contractors to book hotel rooms or provide attendee lists. Attendees should only book their rooms directly with the hotel.
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