NARPM® Annual Convention and Trade Show Workshops

Workshop Sessions 1 – 4

1) Empowering Leadership: Unleashing a Resilient Culture of Ownership and Accountability

Tues, October 22

10:45 – 11:35am
Imperial Ballroom

Speaker: David Suson
Description: By creating a culture where individuals want to help others succeed, your team will better understand that when the team wins, they win. Learn how to lead with inclusion to inspire, motivate, engage and attract new employees. Join us and learn how to get everyone working together while taking personal responsibility for their actions.

2) Let’s Make Magic… AI Tools and Property Management

Tues, October 22

10:45 – 11:35am
Carpenter Ballroom

Speaker: Dr. Shenetta Malkia-Sapp, Ph.D
Description: Attendees will be given an overview of how AI can be used to enhance decision-making, minimize risk, and optimize time in the property management industry. We will also delve into real-life use cases to provide practical insights into how to integrate AI into day-to-day property management operations.

3) Fair Housing and Denying Applicants With Criminal Records

Tues, October 22

10:45 – 11:35am
Stemmons B/D

Speaker: Rebekah Near
Description: “Disparate Impact, HUD Guidelines” is a big deal in the world of denying a rental applicant. These guidelines are treated as law. Many lawsuits have been filed against property management companies due to improper use of criminal records listed on a tenant screening background check. Many landlords have rented to hard core criminals believing they could no longer deny them tenancy. In this class attendees will receive coveted documents created by two leading (and expensive) attorneys in WA State and one HUD Manager, Auditor and Consultant. You will be able to go back to your office and immediately and easily make use of these forms to comply with this complicated law – Fair Housing rule.

4) Are You Ready to be Involved in NARPM?

Tues, October 22

10:45 – 11:35am
Plum Blossom A

Speakers: Gail Phillips, Tim Wehner, MPM^® RMP^®, Past President, Megan Zellers, MPM^® RMP^®, Angela Holoman, MPM^® RMP^® Travis Bohling
Description: Are you ready to get involved with NARPM at either a local, state, or National level? Hear from leaders about their journey and the rewards they received by being involved. This session will help you to move forward with your leadership ride and demonstrate on how you too can be a leader in the industry and become instrumental in NARPM.

Workshop Sessions 5 – 7

5) Hyper Local Marketing In Today’s Video Age

Tues, October 22

2:30 – 3:20pm
Imperial Ballroom

Speaker: Andrea Proeber
Description: In an era where video content reigns supreme, property managers must adapt to stay ahead. Master the art of social media video marketing to drive significant growth in your real estate portfolio. Join this session to learn how to effectively use video marketing to grow your real estate portfolio. We’ll cover content creation tips, platform-specific best practices, and case studies of successful campaigns that turned views into signed contracts.

6) Should you add Airbnb Management to your Company

Tues, October 22

2:30 – 3:20pm
Carpenter Ballroom

Speakers: Robert Gilstrap and Tiffany Rosenbaum
Description: If you want to double or triple your business, it’s time to come listen to Tiffany Rosenbaum. Unlock the secrets she used to transform her companies and others she has mentored into unstoppable forces! Join us for an inspiring and action-packed session where Tiffany will share the heartfelt journey and strategies that empowered her teams to achieve explosive business results. Discover how she cultivated a culture of excellence, harnessed the power of collaboration, and implemented innovative techniques that propelled her team to new heights. Whether you’re a seasoned professional or just starting, Tiffany will provide you with the tools and insights needed to lead with confidence and drive unparalleled success. Don’t miss this opportunity to elevate your business and ignite your team’s potential with Tiffany’s invaluable experience and wisdom!

7) Identify & Stop Rental Application Fraud

Tuesday, October 22

2:30 – 3:20pm
Stemmons B/D

Speakers: Sina Shekou and John Bradford
Description: Join us to learn the intricacies of rental fraud tactics and how to stay steps ahead. From counterfeit identities and forged documents to false employment references, and fabricated Emotional Assistance Animal documents, we’ll unveil the strategies scammers employ to deceive property managers. In this session, attendees will leave examples of real-world fraud tactics and how to safeguard their properties with processes to stop them.

Workshop Sessions 8 – 10

8) The State of the Property Management Industry: How It Has Changed in 10 Years and What’s Coming

Weds, October 23

1:45 – 2:35pm
Imperial Ballroom

Speakers: Tony Maiella, Robin Young, Peter Lohmann, Jeannie Connors, Gail Phillips
Description: Over the last decade, Buildium and NARPM’s annual State of the Property Management Industry Report has become an indispensable resource for property management companies, illuminating the challenges and opportunities that they’ll face in the year ahead. In this panel, industry experts will discuss findings from the 10th Annual Industry Report, from how property management companies plan to grow to how they’re grappling with issues related to staffing, resident retention, and more.

9) Seven Deadly Sins of Property Management

Weds, October 23

1:45 – 2:35pm
Carpenter Ballroom

Speaker: Randall Henderson
Description: During nearly a decade with PMI, one of the largest property management franchise groups, I saw patterns emerge among the 400+ companies that I worked with; both in the success of some aspiring pm businesses, and in the failure of others. Come and find out if you are making one of the six deadly sins of SFR management.

10) Supercharging Your Team’s Productivity With AI

Weds, October 23

1:45 – 2:35pm
Stemmons B/D

Speaker: Jay Berube
Description: Discover innovative strategies to boost their team’s efficiency using AI tools, designed specifically for property management entrepreneurs. This session will dive into transformative AI applications that enhance team performance, illustrated through compelling real-world examples and effective tools. Participants will gain the knowledge needed to effectively implement AI, aiming to create a self-managing team that excels in both efficiency and productivity.

Workshop Sessions 11 – 13

11) Beyond Satisfaction: Reducing Churn with Stellar Owner and Resident Experiences

Weds, October 23

4:15 – 5:05pm
Imperial Ballroom

Speaker: Kelli Segretto
Description: Join us for an engaging workshop designed to elevate your skills and reduce churn through exceptional service. Led by industry expert Kelli Segretto, this interactive session will equip you with fresh, innovative ideas that go beyond the usual tactics, fostering lasting loyalty among property owners and residents.

12) Managing Conflict in Property Management: Essential Mediation Skills

Weds, October 23

4:15 – 5:05pm
Carpenter Ballroom

Speaker: Stacey L. McKay
Description: Property Management can be highly conflictive. Knowing basic soft skills, a product of Emotional Intelligence can help you handle conflict when it arises. From the Broker to the support staff and everyone in between. Knowing how to handle conflict, negotiate agreement when in conflict, and learning to deal with various personalities is one of the greatest ways to succeed in all relationships. Attendees will leave with valuable skills to Mediate and Resolve conflict. Better yet, effectively learning to eliminate relational conflict before it starts.

13) Leveraging The Recent Industry Class Action Lawsuit for Optional Brokerage Compensation

Weds, October 23

4:15 – 5:05pm
Stemmons B/D

Speaker: Mark Kreditor, MPM^® RMP^®, Past President
Description: How do NARPM^® property managers “pivot” when the compensation to buyer/tenant agents becomes an optional fee for our property owners to pay? How do we frame this conversation and what other services can we now provide for fee to the renter? This new realignment of fee compensation was the result of a nearly $500 million judgement against the National Association of Realtors and will affect our industry. This presentation hopes to create a menu of new ideas and compensation considerations for our members to consider.

Workshop Sessions 14 – 16

14) Creating Raving Fans- Creating Raving Fans: Mastering the Art of 5-Star Reviews

Thurs, October 24

11:00 – 11:50am
Imperial Ballroom

Speaker: Kristen Lopez and Kandise Varvil
Description: This presentation will guide you in creating duplicatable and consistent touchpoints in your processes to genuinely earn glowing reviews from your clients. Learn how to foster a culture of praise and constructive feedback, ensuring every customer interaction is a moment of delight Discover the key elements that make asking for a 5-star review easy, but being worthy of one even more critical. Join us and become a brand that clients can’t help but rave about. Elevate your standards, exceed expectations, and make 5-star service your norm.

15) Why Build a “SWAT” Team?

Thurs, October 24

11:00 – 11:50am
Carpenter Ballroom

Speaker: Tiffany Rosenbaum
Description: If you want to double or triple your business, it’s time to come listen to Tiffany Rosenbaum. Unlock the secrets she used to transform her companies and others she has mentored into unstoppable forces! Join us for an inspiring and action-packed session where Tiffany will share the heartfelt journey and strategies that empowered her teams to achieve explosive business results. Discover how she cultivated a culture of excellence, harnessed the power of collaboration, and implemented innovative techniques that propelled her team to new heights. Whether you’re a seasoned professional or just starting, Tiffany will provide you with the tools and insights needed to lead with confidence and drive unparalleled success. Don’t miss this opportunity to elevate your business and ignite your team’s potential with Tiffany’s invaluable experience and wisdom!

16) Mastering Maintenance to Maximize Resident and Owner Retention

Thurs, October 24

11:00 – 11:50am
Stemmons B/D

Speakers: Ray Hespen, Michael Krause, and Deb Newell, PHD, MPM^® RMP^®
Description: In the current rental market landscape, it’s crucial to establish solid plans that optimize resident and investor retention. This session will clearly explain how maintenance impacts retention and the primary key performance indicators to watch to prevent churn before it happens. Attendees will leave the session with the insight to tackle pertinent challenges of retaining residents and investors and gain valuable insights into effective maintenance strategies to position you ahead of the competition.

Workshop Sessions 1 – 4

Workshop Sessions 5 – 7

Workshop Sessions 8 – 10

Workshop Sessions 11 – 13

Workshop Sessions 14 – 16

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