October 20-23 • Your Complete Professional Development Experience
Join property management professionals from across the nation for five days of intensive learning, networking, and industry insights. This comprehensive convention brings together the latest strategies, technologies, and best practices to help you scale your business, enhance your operations, and stay ahead of industry trends.
From in-depth workshops on maintenance management and cash flow analysis to cutting-edge sessions on AI automation and cybersecurity, our expertly curated program addresses every aspect of modern property management. Connect with industry leaders, discover new revenue streams, and gain actionable insights you can implement immediately.
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- 4 Days of Learning
- 20+ Expert Sessions
- 3 Keynote Speakers
- Multiple Specialized Forums
Monday, October 20
Class 1) In-House Maintenance: What to Consider
Upon completion of this course Property Managers will be able to recognize the right time to consider starting a maintenance company. The course will cover developing an effective hiring process for technicians and ways to identify quality controls to ensure profitability. Using these tools should lead to long-term success for complementing the existing residential property management company with in-house maintenance.
*Special registration is required for this course. Register Here
Class 2) Catastrophe – What to Say When
Be the first to attend this new NARPM class that will teach students how to handle catastrophes when they happen to your business and/or properties.
*Special registration is required for this course. Register Here
Class 3) Finance: Cash Flow Analysis
This advanced course equips you with the tools to forecast and calculate your client’s cash-on-cash return and internal rate of return for investment properties. You’ll also learn how to measure your own performance and effectiveness as a property manager. Whether your client is a traditional investor or a “frustrated seller,” once a property becomes a rental, success comes down to the numbers. By mastering these financial metrics, you’ll be able to guide your clients toward decisions that align with their best financial interests and confidently forecast outcomes.
*Special registration is required for this course. Register Here
Registration Opens
For attendees only
Past President Charity Fundraiser
Off-site event. Additional fees apply.
PM Generation Meet Up
Welcome Reception
For attendees only
Tuesday, October 21
Registration
First Time Attendee Welcome Breakfast
Exhibitor Registration
Coffee Break
Exhibitor Move in
Welcome: Day 1
Keynote Session: Grow Your Database to Grow Your Business
Your database is the foundation of your business success – learn how to make it work for you! Discover proven strategies to expand your database. Leverage networking and LinkedIn for business growth and understand why a thriving database is the key to long-term success.
Breakout Session 1: “Onboarding Clients in The Digital Age”
The attendees will leave the session with a firm understanding of how to build a winning sales and onboarding process that improves close rates, sets expectations, and creates a relationship that’s built on trust that significantly increases owner retention after onboarding is complete. Company owners will also learn how to use the sales and onboarding processes to position themselves as asset managers and trusted advisors to their clients.
Breakout Session 2: “Cybersecurity: Protecting Our Digital World”
This session will help attendees understand the risk, complexity, and importance of cybersecurity. Data breaches are rising, and we will break down the numbers to educate NARPM members. By the end, attendees will be knowledgeable of the different threats and how they can protect themselves with best practices.
Breakout Session 3: “Your Next Revenue Source: Home Watch – Getting Started”
We built a new company completely separate from our PM Business servicing Home Watch clients. We’ve been operating for over a year. This workshop style session focuses on getting started, opportunities, developing an ideal client, revenue streams, building a team, marketing and KPI’s.
Breakout Session 4: “How to Not Lose $50k on In House Maintenance (Like I Did)”
The attendees will learn the benefits and pitfalls of 3 different types of maintenance formats: the single in house handyman, the multi person multi vehicle maintenance division and the full outsource model.
Lunch + Designation Awards
General Session: Legislative Update – What’s Happening in Washington?
Please join us for a conversation about the legislative and regulatory climate in Washington, D.C. with Brett Layson, Senior Director of Federal Government Relations at The Home Depot. Get the latest overview of what’s happening in Washington followed by a question and answer segment.
Breakout Session 5: “The 4 Ws of EPA Lead Paint Certification”
Do you manage pre-1978 properties?
Do you hire vendors or have your own maintenance team to work on your properties?
Effective March 21, 2022 any Property Management Company managing pre-1978 properties who is not Lead Certified is at risk for EPA & State Fines beginning at $49,772 per day / per violation.
Why is the EPA focusing their enforcement on Property Managers?
Who is at risk?
What responsibilities fall on Property Managers versus vendors?
What is really working now to protect yourself and your company from the EPA?
How can you minimize your liability?
You will leave this session with a simple three-step strategy and the quick and easy to use tools to protect you and your company from the threat of these fines as Attorney Monica Gilroy, General Counsel of the Atlanta NARPM Chapter and Steve Hoff, president of LeadClasses.com, founder of BenchMark Construction and a partner in a multi-state property management company share the most current strategies to get ahead and stay ahead of these rules and enforcement actions.
Breakout Session 6: “Steal My Playbook: The REALTOR Referral Machine”
Sick of cold leads and waiting on SEO? In this session, you’ll get the exact referral system I used to grow from 0 to 350 doors in 2 years—without spending a dime on ads. It’s the Realtor Referral Machine I’ve taught to dozens of PMs to build consistent, high-quality pipelines.
Breakout Session 7: “From Problem to Process: Using AI to Help You Run Your Property Management Business”
Attendees will leave with a clear understanding of how AI is being used by property managers today to solve real problems—not just theoretical ones. This session cuts through buzzwords and provides practical ways to incorporate AI into daily operations.
Breakout Session 8: “Systems For Outbound Lead Gen & Scalable Growth”
Unlock the secret to crafting an effective growth plan and discover key strategies in setting and achieving your growth goals while highlighting actionable insights on growing your business through outbound organic lead generation. This workshop provides the blueprint for strategic networking, intentional drip campaigning, and building an innovative funnel for consistent, explosive growth. Jessica will guide you through creating your own action plan for building strong referral relationships and streamlining each process to capture every opportunity. This session will significantly impact your business, propelling it to new heights.
Large Broker Forum
*Must manage 1000+ doors to attend*
Tech Forum: Scaling Smarter, Serving Better
Join fellow property managers for a dynamic roundtable session focused on solving real-world technology challenges and seizing new opportunities. Discuss scaling, automation, tool selection, team satisfaction, and the balance between tech and personal service.
2026 How to Lead Your Chapter: Best Practices
*For Chapter Leaders only
*For Chapter Leaders only
2026 Chapter President’s Meet Up
*For Chapter Presidents only
*For Chapter Presidents only
Member Services Committee
Communications Committee Meeting
Professional Development Committee Meeting
Government Affairs Committee Meeting
Exhibit Hall Grand Opening Reception
Wednesday, October 22
Registration
Breakfast with Exhibitors
HOA Mastermind Group –
Moderator: Brad Randall
8:00am – 9:00am • Grand Caribbean 8
Short Term Rental Mastermind –
Moderator: Tyler Craddock
Designation Checklist Meet Up
Exhibit Hall Opens
Welcome: Day 2
General Session: “Scaling Your Business: The Road to Financial Freedom”
In today’s competitive real estate market, scaling your business requires more than simply filling vacancies and collecting rents—it demands a strategic approach to asset management. As an Asset Manager, you are not just overseeing properties, you are acting as a financial advisor for your clients’ real estate holdings. This session will provide valuable insights into how to truly understand your clients’ objectives and maximize their return on invested capital. Attendees will learn proven strategies and tools to effectively measure and value assets across various classes. By the end of this session, you will be equipped with the knowledge and resources to guide both you and your clients towards sustained financial success and freedom.
Coffee Break with Exhibitors
Breakout Session 9: “Tech Integrations to Help Build and Grow Your PM Business”
Having worked with more than 1,000 big and small property management businesses, I have observed that having the right technology stack is crucial to building and scaling a successful property management company.
Breakout Session 10: “Be the Face of Your Market: Video is the Highest-Leverage Tool You’re Not Using”
Video is the leverage your property management business needs to get your ideal clients and retain them. In this session, you’ll learn how to harness video to build trust faster, attract better leads, and stand out in your local market. From simple video emails to investor education, you’ll leave with actionable ideas to implement immediately. Attendees will gain clarity on why video matters, how to use it effectively, and what results to expect when you become the face of your market.
Breakout Session 11: “Modernizing Resident Relationships: Tools for Building Loyalty”
Attendees will learn how to modernize resident communication using high-end strategies and digital tools that create lasting, meaningful relationships with residents while improving retention and satisfaction.
Breakout Session 12: NARPM Women’s Council Trailblazer Session! “Engaged Excellence: The Mindful Path to Stronger Teams and Braver Conversations”
This session is designed to help you get centered, build real confidence from within, and develop the communication tools you need to earn—and own—your seat at the table. You’ll walk away with actionable skills to lead with presence, speak with clarity, and stop waiting for permission to lead.
Lunch + Chapter Awards + Annual Business Meeting
Breakout Session 13: “Modernizing Resident Onboarding: What Residents Really Want”
Onboarding is a key moment in the resident journey, but stricter regulations and lengthy leases make it difficult for property managers to meet resident expectations. Learn what residents really want during onboarding.
Breakout Session 14: “Reach Revenue of $6000 per Door and Still Get 5 Star Reviews”
This session will show you how to exceed revenue of $6000 per door annually (without Sales) while maintaining a 5.0 Google Review ranking. It’s not about charging more, it’s about having more revenue streams that truly benefit the parties involved.
Breakout Session 15: “Unlocking Investor Lifetime Value”
Discover how one well-served investor can become the key to long-term revenue growth. In this session, you’ll learn how proactive education, strategic performance reviews, and intentional investor nurturing can build deeper loyalty, reduce churn, and unlock new doors—literally. We’ll show property managers how to evolve from service providers to growth partners, creating repeat business and stronger portfolios. Don’t miss this powerful framework to elevate your investor relationships and scale smarter in today’s market.
Breakout Session 16: NARPM Women’s Council Trailblazer Session! “The Art of Negotiation: Taking a Page from the Disney Playbook to Learn Magical Deal Skills”
Learn magical deal-making skills by taking a page from the Disney playbook. Discover how to master the art of negotiation in property management.
Keynote Session: The State of the U.S. Rental Housing Market
It’s been a roller coaster these last five years for property managers of apartments and single-family rental homes across the U.S. With high volumes of new supply putting downward pressure on rents and occupancy, property managers have had to get creative to stay ahead. When will the market start to rebound?
Refreshment Break with Exhibitors
Past Presidents’ Reception
*By Invitation Only*
*By Invitation Only*
Presidents’ Reception
*By Invitation Only*
*By Invitation Only*
Visit with Exhibitors
Vendor Advisory Council
Gail’s Retirement Party
Thursday, October 23
Registration
Breakfast
Exhibit Hall Opens
Visit With Exhibitors
CRMC Mastermind Group
Texas State Chapter Meeting
Welcome: Day 3
General Session: “What’s REALLY going on in the industry? Chief economist, researcher, and property managers weigh in.”
After 11 years of surveying property managers, Buildium and NARPM once again bring their annual industry findings to life. In a market that’s anything but predictable, get insights from leading economists, researchers, and seasoned property managers.
Breakout Session 17: “Slaying the Silent Scale Killer: Unlock Explosive Business Growth”
Get fired up for “Slaying the Silent Scale Killer: Unlock Explosive Business Growth!” I’m spilling the beans on the sneaky traps that sabotage scaling your business and the game-changing strategies to break through them.
Breakout Session 18: “Make Fraud Prevention Your Superpower in 2025”
Applicant fraud is evolving, and rental managers need cutting-edge strategies to stay ahead. In this interactive session, attendees will explore findings from the latest fraud trends and learn practical prevention techniques.
Breakout Session 19: “Go Viral or Go Home: Leveraging TikTok to Grow Your Property Management Business”
In an industry built on trust, relationships, and reputation, today’s property managers have a massive untapped opportunity: social media. In this engaging session, discover how to leverage TikTok and other platforms to grow your business.
Breakout Session 20: “Trailblaze Your Path: Leadership Lessons for Career Growth in Property Management”
This dynamic panel, hosted by the NARPM® Women’s Council, will explore the real-life journeys of women who have advanced their careers and stepped into leadership roles within the property management industry.
Lunch + Membership, Longevity, Rocky Maxwell, & Affiliate of the Year Awards
Board of Directors Installation
Keynote Session
“Command. Character. Courage. Leadership Lessons from a Four-Star Marine”
What does it take to lead in high-stakes environments where every decision counts and character is non-negotiable? In this powerful keynote, General Robert B. Neller, 37th Commandant of the United States Marine Corps, shares hard-earned lessons from over four decades of leadership on and off the battlefield. With stories from Panama, Somalia, Iraq, and NATO command posts, General Neller pulls back the curtain on what it means to lead with integrity, build unshakable teams, and make decisions when the pressure is at its highest.
From the war zone to the boardroom—and now the “second half of the game”—his message resonates with anyone who wants to lead with courage, clarity, and conviction in today’s complex world.
Friday, October 24
How to Run a Successful PM Company
This class is not about the nuts and bolts of being a property manager, rather it will focus on the principles and strategies necessary to RUN the business end of the property management business. It is designed for company owners and leaders. This bonus day will run between 9AM – 3PM. Attendees will have lunch on their own.
*This class is an additional fee and can be purchased within the registration process. Spaces are limited